Frequently Asked Questions
- I am thinking about counselling, what are the next steps?
- How much does it cost and how do I pay?
- Where are you located?
- How long is a session?
- What happens in a counselling session?
- What happens when I first meet you?
- How often will I see you?
- How many sessions will I need?
- What happens if I do not attend or cancel a session?
- What happens if you, my counsellor, cancel a session?
- What happens if I'm going to be late for a session?
- What about confidentiality?
- When are you available?
- Will you be available for me in a crisis?
- How does counselling usually end?
- Do you work with couples or families?
- Do you work with children?
- Do you offer telephone and online counselling?
- What if I have a complaint?
- How much does it cost and how do I pay?
I am thinking about counselling, what are the next steps?
I believe that finding a counsellor that you are comfortable working with is vital to the process and outcome of your counselling.
I offer all potential new clients a FREE 30-minute initial telephone consultation . This gives us both the opportunity to see how it feels to work alongside each other and determine if how I work is a good fit for your needs. It is also an opportunity for you to talk briefly about your reasons for seeking counselling and the difference you want the counselling to make. You are under no obligation to work with me as your counsellor if you do not feel I am the right counsellor for you. If you would like to book a FREE 30-minute initial telephone consultation, you can contact me by phone on 07855 059 964
If I am unable to take your call please leave a voicemail message and I will get back to you as soon as possible.
Alternatively, please click here to email me.Top of Page
How much does it cost and how do I pay?
FREE 30-minute Initial Consultation, by phone.
£50.00 for a 60 minute face-to-face counselling session.
£50.00 for a 60 minute online (webcam or audio) counselling session, using Zoom™.
£50.00 for a 60-minute telephone counselling session.
I ask you to pay in advance of each session by bank transfer. I will provide you with my bank details once a first session has been arranged. Please note, I do not invoice insurance companies or organisations; or accept cheques, cash, or credit or debit cards.Top of Page
Where are you located?
I practice from a professional therapy room located in Harrogate:
- Parkside House, 17 East Parade, Harrogate HG1 5LF
I am easily accessible to people coming from Knaresborough, Leeds, Ripon, Skipton, Wetherby and York.
My therapy room is up two flights of stairs and there is no lift. Access issues should not be a barrier to counselling, though, so I will do my utmost to find a disabled accessible venue nearby if required. Top of Page
How long is a session?
Each session is 60 minutes.Top of Page
What happens in a counselling session?
Face to face individual counselling is about two people sitting in a quiet room together talking; there may also be periods of silence. Counselling is a safe space where you can be yourself and feel listened to and supported.Top of Page
What happens when I first meet you?
The first session is an assessment session. This will give us both a chance to see how it feels to work alongside each other and how to proceed. It will be an opportunity for you to assess what you want to achieve out of counselling. It will also be an opportunity for me to gather some information about you and the reasons that have brought you to counselling. If we agree to work together we can decide the number of sessions. I believe that finding a counsellor that you are comfortable working with is vital to the process and outcome of your counselling therefore you are under no obligation to work with me if you do not feel I am the right person for you. Equally, it might be appropriate, if I feel I am not the right counsellor for you, to signpost you to an alternative counsellor or service.Top of Page
How often will I see you?
Counselling sessions are normally on a weekly basis, on the same day and time each week. However, some clients choose to reduce the frequency of their sessions before ending their counselling. This is something we can look at together when we review the progress of your counselling.Top of Page
How many sessions will I need?
It is difficult to say how many sessions you will need. Some clients feel they only need 4 or 5 sessions, whilst others may come for much longer. Of course, it is entirely up to you and you might decide to see how you get on session by session.Top of Page
What happens if I do not attend or cancel a session?
All missed sessions will be charged at the full session fee.
Cancelled sessions, with less than 48 hours' notice, are charged at the full session fee. The cancellation policy applies to holidays, any work commitments or illness. In instances where you need to contact me between sessions to cancel or rearrange appointments, you can call or text me on 07855 059 964. If I am unable to take your call, please leave a message. Calls and messages will be responded to as soon as possible within my normal operating hours.Top of Page
What happens if you, as my counsellor, cancel a session?
I will give you advance notice of holiday or any other absences. Sessions missed due to my absence will not be chargeable.Top of Page
What happens if I am going to be late for a session?
If you are going to be late for a session, please call / text ahead to let me know wherever possible. Any session that commences after the appointment time cannot be extended beyond the agreed finish time.Top of Page
What about confidentiality?
I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and adhere to its Ethical Framework for the Counselling Professions. Your sessions are subject to professional confidentiality. Aligned with BACP ethical practice, I have regular supervision where any aspect of my work may be discussed anonymously. I will not pass on any personal information about you or your attendance to counselling with others, unless you ask me to do so. The only exceptions to this are:
- If I become concerned that there is a substantial risk of harm to yourself or to others.
- If I believe a child or protected adult is at risk of harm or abuse.
- If I become subpoenaed to appear in court, then I will be required to tell the truth under oath.
- If you share information about a proposed act of terrorism or other illegal act.
Should the need to break confidentiality arise, I would discuss the situation with you, unless the situation requires me to act immediately to safeguard the physical safety of yourself or others.
In certain cases, you may request that I share information concerning you. In these cases, I require written permission from you before I can carry out your request.Top of Page
When are you available?
I offer day and evening appointment times during the week, subject to availability, on Monday, Tuesday, Wednesday and Thursday from 8am-9pm and Friday from 8am-6pm.
I also offer some weekend appointments on Saturday from 8am-1pm.
Will you be available for me in a crisis?
Judy Field Counselling is not a crisis or emergency service. If you need to speak to someone urgently, please contact:
- Your GP surgery, or
- The NHS 24 hour helpline, by dialling 111 (open 24 hours a day, 7 days a week), or
- The Samaritans, 116 123 (this number is free to call).Top of Page
How does counselling usually end?
You will normally know when you are ready to finish counselling and we will work collaboratively towards a final session.Top of Page
Do you work with couples or families?
No. I only work with individuals.Top of Page
Do you work with children?
No. I work with adults 18 years and above, including elders (65+). Top of Page
Do you offer telephone and online counselling?
I offer in-person sessions at my therapy room, located in the centre of Harrogate. I also offer online sessions, through an encrypted platform using Zoom™ (webcam or audio). Telephone counselling sessions are also available. Top of Page
What if I have a complaint?
Complaints about me as your counsellor should in the first instance be discussed with me directly during our sessions. If you are not satisfied that your complaint has been addressed then you should contact the BACP's "Get Help with Counselling Concerns Service" Top of Page